Frequently Asked Questions

Find answers to common questions about our authentic collections

Are your products authentic Dooney & Bourke?

Yes, ILoveDooney is an authorized retailer of Dooney & Bourke products. All items are 100% authentic and shipped in original packaging.

How do I care for my leather handbag?

We recommend using a soft cotton cloth dampened with water for light cleaning. For specific leathers like Florentine or Pebble Grain, please refer to the care card included with your purchase.

Do you offer a warranty on your products?

Most products carry a one-year limited warranty against craftsmanship defects. Please retain your order confirmation as proof of purchase.

Can I change or cancel my order after it's placed?

To ensure fast delivery, orders are processed immediately. We are unable to cancel or modify orders once they have been confirmed.

Do you ship internationally?

Currently, we only offer shipping to addresses within the United States, including Alaska, Hawaii, and P.O. Boxes.

What does 'Final Sale' mean?

Items marked as Final Sale cannot be returned or exchanged unless they arrive damaged or defective.